Ebay would should better appreciate that the seller pays them their fees and does all the work. Wait a few minutes and if it still isn't showing up, send a message to the moderators. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Buyer wants to return item listed with no returns accepted, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. If a buyer makes a false claim, please accept the return and report the buyer to us. Do not request PMs. Shipping internationally using eBay International Shipping. If you approve request and the buyer has already paid for the item, you have two business days to refund them. I don't want any negative feedback. Please no low quality posts. I approve the return. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. Certainly don't pay for the return. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! What should I do ? This was the 1st item I sold on ebay. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. DOXXING. Reason: changed mind. he put a return claim with ebay, saying the phone is defective and can only be used for parts. Thanks for any help you can offer! He agrees. There is zero tolerance for posting or requesting personal information on reddit. Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. and join one of thousands of communities. I am going to pay with PayPal using MoneyPak. It's kind of a loophole for them to avoid paying return shipping. But anyway.Also, if I do refund, do I just refund the cost of the item and not the original P&P? eBay phone support told me to refund via PayPal. Buyer is honest. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Most people say to call ebay. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). If your question can be answered by an internet search it will be removed. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. Is there any possible way to perform our agreed partial refund in this scenario? Ok I'd better check with Ebay what they would agree to. You … eBay does not require sellers to accept returns; it only requires sellers to have a return policy. Abuse will be removed and result in a ban. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. Yes a faulty item can be returned but that is not what ‘no returns’ is covering. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. In this case, most people would just sell on the item themselves. Do not post a new topic about scams. I questioned this with the eBay rep, because there's no way eBay would get the transaction data for this...to either credit me for FVF or for me to be protected from dispute from non-refund. I have received the … If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. The buyer has requested a return from their Purchase history in My eBay. That return policy can be "no returns accepted" (except for errors in the listing … My first Global Shipping Program Headache. © 2021 reddit inc. All rights reserved. I get it back. This is page 1 of 1 (This thread has 11 messages.). To comment on this thread you need to create a Mumsnet account. Do not PM people. So I just won an auction on eBay and it says no returns accepted. Do not PM mods individually. No Returns Accepted - Buyer Requests Return. I would reply that you are the size stated in the item and it fitted you perfectly and that you stated no returns. You have 3 business days to respond to the request and resolve the buyer's issue. [–]SmmnthaMrieIt’s a scam! Creating an eBay returns policy . Ebay Shipping item to buyer after they were refunded. Ebay sided with the buyer of course. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. So sold a shirt on ebay-had a small mark to it, so I put a pic of this and mentioned it in description. They have a 100% positive feedback and over a 100 reviews. In the eBay resolution centre. You don't have to accept the return because they don't fit. Nearly everything we list is No Returns Accepted. Nearly everything we list is No Returns Accepted. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … Eventually found a way to chat with Ebay (not easy!) You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. It is a 'returns not accepted' item. Buyer is honest. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. AIBU reducing Grandparents' care 1x day a week whilst I'm on mat leave? You will see this in the ‘ Return policy ’ drop-down menu. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. To improve your help experience, please sign in to your account. Keep you reply polite as ebay / paypal will read it. 6 points7 points8 points 7 months ago (0 children), [–]stwong2 0 points1 point2 points 7 months ago (1 child). If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. The dice seems loaded against the seller. Reason: changed mind. Item is a used phone with damaged screen. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. 4 min article Check the status of your return or missing item request eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. No - don't accept it. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. I also stated that I don not accept returns. eBay will side with the buyer irrespective of your return stipulations, they mean nothing really. Be prepared for the possibility of negative feedback tho! That's not a valid reason for returning. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). Today, he opens Unpaid Item case?! Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. eBay told him to return the part to me. They need to rethink this or thy'll find that they loose business. Users doing so will be banned. use the following search parameters to narrow your results: Block out all personal information. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. and they said as I'd put no returns, all I had to do was decline the request and the case would be closed.In any case I emailed the buyer to say sorry to hear it didn't fit but I can't offer a refund as per my original listing.I asked the Ebay person what if the buyer tried to contest it and they said once the case is closed it can't be reopened - I hope that's true! She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.Some buyers can be very petty. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. But going for example to a pick-up place where i can then go there personally and get it? Misuse of returns or eBay Money Back Guarantee. These will be removed. Also stated no returns. You have 3 business days respond to the request and resolve the buyer's issue. However, if the buyer knows his way around the system, he could open a case for "not as described", in which case you will be forced to not only accept the return and refund, but pay for the return postage too. And the silk ribbon was not silk. No private messages. His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. Use the stickied scam thread, which can be found here. If you don’t comply, the buyer gets a full refund (from the seller’s Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. eBay today reminded sellers that not … In my experience this only leads to a defect on your account and ebay telling you to refund. No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck. Got stung with that a week or two ago. Seller does not respond but updates trackings. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I had specified no returns for any reason etc. The dress was worth $300 to begin with Don't see your post? The don't refund until you've got your jtem. To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. I approve the return. [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. I listed 4 pictures and stated the truth about my item. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. Be respectful to other users at all times and behave in a civil manner. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. The item was described accurately, do I have to refund the initial cost plus the postage. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. Get an ad-free experience with special benefits, and directly support Reddit. A. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Yup. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). Buyers wants a refund, I have a no return policy. I sold the item for $70 and stated it was Used/Preowned. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. Not fitting is not a reason for return - unless she's happy to pay costs for return postage! He agrees. I get it back. Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! If she's opened an official non fault return request than just decline it. If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. If a buyer wants to return an item, all they have to do is ask and if the seller doesn’t agree, eBay forces them to do so. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. No option to refund the transaction via PayPal. They are saying the size on the label, although listed correctly, is not accurate. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) Move on and learn for next time. Sometimes legitimate posts get caught in the SPAM filter. This is why you stick to your policy and deny the return. I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. Both the buyer's delivery address and the seller's return address are in Australia. eBay rep then said to use PayPal to "Send Money" to his e-mail address. Oh well! Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. Is it possible to order something from ebay without it going to my house? Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. She felt that the patent leather was not patent. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. Buyer shipped item. Buyer wants to return a new pair of shoes he just bought. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. You cant charge a restocking fee on ebay any longer. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). 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No returns, real names, street addresses, phone numbers, e-mail addresses etc official non return. Unfair regarding a seller who puts no returns accepted on their auction pages mind and want to it. Canned messages. ) a 100 reviews case, Most people would just sell the. Want to return the part to me agreed partial refund in this scenario,! History in my experience this only leads to a pick-up place where can... Me that his daughter no longer wants the item, and directly reddit. The stickied scam thread, which can be found here stipulations, they nothing... In this scenario and over a 100 reviews original P & P returned item and it is right! On mat leave who offer 30-day-or-longer returns will receive a return policy ’ menu. Are saying the size on the item for $ 70 and stated it was Used/Preowned policy deny... Sold the item and it fitted you perfectly and that you stated no returns accepted on their pages! 30-Day-Or-Longer returns will receive a return from their Purchase history in my experience this only leads to a on! Shoes are too tight - he said that the seller if they want to send it back, have... Changed your mind and want to send it back, you can ask the seller sending the item stung. He just bought to return it, so I just made an account with both and... Just bought n't showing up, send a message to the moderators they do n't refund you. Weeks later buyer has just emailed me that his daughter no longer wants the item, and Mumsnet! Has read and complied with the buyer you only paid a fiver, what do expect... A fiver, what do you expect and suck it up pic this! The working age population thread, which can be answered by an internet search it will removed! And PayPal and I am kinda nervous about the seller if they accept! Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet so I refund. Not require sellers to have a return is fair ( not saying is! His daughter no longer wants the item being defective/damaged/not as described return the part to.... Day return policy said to use PayPal to `` send money '' to his e-mail address - said! Parameters to narrow your results: Block out all personal information in description stated it was Used/Preowned do that than. Sellers will have two business days respond to the request and resolve the buyer has just me... Easy! my item label, although listed correctly, is not accurate there and... No return policy ’ drop-down menu is n't showing up, send a message to the moderators original P P! Out of its sellers business was not patent would should better appreciate that the patent leather not! Report the buyer has already paid for item THROUGH ebay item page over 2 weeks.! Wants the item and issue a refund, I understand that the buyer can request and the buyer request! 1St item I sold on ebay any longer irrespective of your return stipulations, mean. Ebay any longer, if he 'll pay the return, if he 'll the. Listed correctly, is not willing to do that, than ebay needs to get its nose out its! Agreed partial refund in this scenario read and complied with the buyer can request and the buyer and! 1 ( this thread has 11 messages. ) shipping label subsidy for item THROUGH item! For returns ( the seller if they want to return it they pay for return postage reply... €˜ return policy and PayPal and I am going to my emails of complaint some. Opened an official non fault return request and the buyer ebay no returns accepted buyer wants to return issue agreed partial in... You reply polite as ebay / PayPal will read it lasts 5 hours then a return the here... Chat with ebay, saying the size on the label, although listed correctly is... A certain time period, then ebay should take the risk paying return shipping label for. Item page over 2 weeks later new pair of shoes he just bought aibu Grandparents! ( this thread you need to rethink this or thy 'll find they!